Terms and Conditions - Folio Hotels
Please read this brief guide to the terms and conditions of stay at a Folio Hotel, and the terms and conditions for the usage of this internet site. Please allow 12 hours notice prior to your expected arrival to process the booking.
In these Terms of Business, the following words shall mean:-
"Hotel(s)" - any Folio Hotel
"Folio Hotel(s)" - a hotel operated or owned by Folio Hotels Ltd or one of its subsidiaries
"Client(s)" - the person, firm or company using this internet site, making a booking or staying at the Hotel
Confirmation of a booking by the client is deemed acceptance of these terms.
1. Prices
All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated.
The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
2. Availability
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
3. Bookings
Bookings must be guaranteed for the first night's accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
4. Arrival and departure
Bedrooms are usually available from 2pm local time on the day of arrival. Check out is by 12 noon local time. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
5. Car parking
Most Hotels have their own car park, which is usually free to residents. Some Hotels, however, have limited on-site parking and Clients are advised to check with the Hotel whether there is a charge for off-site parking. The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises. At Hotel 377 in Glasgow there is no on-site or nearby off-site parking.
6. Cancellations, amendments and non-arrivals
Cancellations and amendments for bookings made on line can be made via the Folio Hotels' website at www.foliohotels.com. When the booking is confirmed, a reservation number and access code will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 2pm local time on the day of arrival.
In the event of non-arrival or cancellation after 2pm local time and where the booking has been guaranteed, a charge equivalent to one night's accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client's credit card without prior notice or approval of the Client, where applicable.
If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel's liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels after 2pm local time on the day of arrival, the Hotel's liability will be limited to the charge for one night's accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client.
A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
7. Payment
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client's credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
All major credit and debit cards are accepted. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client's obligation to pay all outstanding balances immediately will not be affected.
The Hotel may charge interest at a rate of two percentage points per year above Bank of Scotland base rate on any outstanding balance before and after judgement.
Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfil your order.
In order to process a booking, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.
8. Children
Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children's behaviour is appropriate for other guests within the Hotel.
Subject to the availability of suitable accommodation, children aged 15 years and under stay free when sharing a room with two adults, on the basis of one child per adult. Children sharing with one adult or in their own room pay 50% of the adult rate.
At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
Where Hotels have health and leisure facilities, children aged 15 years and under must be accompanied by an adult at all times and they are not permitted to use gymnasium equipment or the sunbed/tanning equipment. Under 5's are excluded from the sauna, spa pools and solaria areas and must be accompanied in the swimming pool by an adult at all times. Clients must read and follow the conditions of use displayed at such facilities.
In the interest and safety of children, some health and leisure clubs may be subject to specific time allocations for use of the facilities by children. Clients are advised to check with the Hotel beforehand.
9. Disabled guest rooms
A number of Hotels offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the Central Reservations Office on 0845 602 6787 or direct with the Hotel before booking.
10. Dogs and other pets
Pets are accepted solely at the discretion of the Hotel and, with the exception of guide dogs, are not allowed in public places. Clients and guests are asked to check in advance with the Hotel. A small charge may be made for each pet, except for guide dogs.
The Client is responsible for controlling the pet and will be liable for any damage, soilage or injury however caused by the pet.
11. Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
12. Discrimination
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
13. External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
14. Internet facilities
Internet facilities are provided by third party providers. Where these facilities are made available in Hotels, the Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify the Hotel and Corus Hotels PLC against any claim demand suit prosecution arising therefrom.
15. Comments and complaints
Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Hotel's General Manager.
16. Statutory requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
17. Liability
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Client is limited to the price of the booking.
Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.
Third Party Liability
Folio Hotels does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by Folio Hotels. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and Folio Hotels shall render all reasonable assistance in this regard.
18. Insurance
The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
19. Data protection
The information provided by the Client may be processed by Folio Hotels for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.
We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information on Folio Hotels. Any e-mail sent to you will always provide you with the option to unsubscribe. This is in accordance with UK Data Protection Legislation and best practice.
If you would like to obtain a copy of the information we hold on you or you believe that we may be holding personal information about you that is incorrect, you may request details of the personal information held on you by writing to:
Folio Hotels
Marketing Department
56 Cherry Orchard East
Kembrey Park
Swindon
SN2 8UQ
Fax: 0870 609 6198
Folio Hotels may send you useful product and service information relevant to your booking, including offers and discounts for future bookings through us. We will however NOT provide your details to any third party, except in accordance with our terms and conditions. If you do not wish to receive this information simply e-mail marketing@foliohotels.com
20. Privacy Statement
Folio Hotels respect the privacy of every individual who visits our internet site. The data collected about you will be used to firstly fulfil any service you might request, e.g. to request a brochure or make a booking, and secondly to improve how, as a company, we serve you.
When you visit www.foliohotels.com certain technical information (IP address and domain name) may be collected by our internet site. We cannot use this technical information to identify you personally.
A cookie is a line in a text file that records your activities on a website. Cookies may reside in your computer's memory until you close your browser, or they may be saved on your hard drive. Most cookies have an expiration date and cannot read information stored in your computer.
Cookies commonly record consumer preferences or other kinds of personal information, such as your password so that you do not have to re-enter it each time you visit the site. When your browser next communicates with that site's server, the browser sends the information in the cookie to the server. The site uses the information to recognise your personal settings.
This Folio Hotels internet site uses "cookies" which are not persistent and are called "session based cookies" to record the IP address and domain name of the user. These cookies only reside in memory and are necessary to establish the link between the user and the site. This means, when you close your browser the cookie will be gone and the information will be deleted.
If you have any further queries please e-mail marketing@foliohotels.com
21. Dispute
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts unless the Hotel is in Scotland, where Scottish law applies and the Scottish courts will have non-exclusive jurisdiction.
For Hotels outside the United Kingdom, these terms will be construed in accordance with local law and the Hotel and Client submit to the non-exclusive jurisdiction of the local courts.
22. Internet site information
Folio Hotels cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.
23. Accessibility
Folio Hotels is committed to improving accessibility for all customers within our hotels and users of our internet site. The company is progressing with a major programme to survey all of our UK hotels and implement a plan to make all properties "reasonably compliant" with the requirements of the Disability Discrimination Act 1995.
If you require more information on disabled rooms at our hotels, please contact your hotel of interest directly.
To aid users of our website, all images on this website now carry an alternative text tag, also known as an ALT tag. To aid navigation of the website there is also a site map.
24. Copyright
The content of each page of this internet site is the property of Folio Hotels.
No part of our internet site may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual articles or entire pages from our internet site, provided that this is for personal use only.
Should you require any further information or permission to use anything contained in this site, please contact the Marketing Department at Folio Hotels on 0870 609 6199 or e-mail marketing@foliohotels.com.
The information contained in this internet site is provided in good faith. The use of any information from this site is entirely at the risk of the user. Folio Hotels will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in this internet site or in any other internet site linked from it.
25. Internet site security
Booking online through our internet site is safe. Security of our site is paramount and we have invested a great deal of time and money to ensure you can have the peace of mind that your details are secure. Our online reservation system is secure and your credit card information will be encrypted.
After you have checked availability for a property and have clicked on "Book online" to access the "Booking Details" page, the reservation process is secure.
If your browser is set up properly, when you first enter a secure booking page you will see the security padlock icon appear in the corner of your browser.
As there are numerous browsers and browser versions, we are unable to address each possible way to view the security of our reservation pages. However, the following is how to check security on the "Booking Details" page if you are using Internet Explorer 6.0:
Right click on "Booking Details" page.
Select Properties.
Click on "Certificates" button - the secure icon will appear and an explanation of the Certificate Properties will be displayed.
